Frequently Asked Questions
Everything you need to know about leveling up your gaming setup with FIVE6.
How long does shipping take for gaming hardware?
Standard shipping typically takes 3-5 business days. For high-performance PCs and custom builds, please allow an additional 2-3 days for rigorous stress testing and secure packaging.
What is FIVE6 Gaming's return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging with all seals intact. Please note that opened software and custom-built systems may be subject to a restocking fee.
Do your gaming peripherals come with a warranty?
Yes, all hardware and peripherals sold by FIVE6 Gaming include a minimum 1-year manufacturer warranty. We also offer extended protection plans for premium consoles and components.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and financing options through Affirm or Klarna, allowing you to buy now and pay later for your gear.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status at any time by logging into your FIVE6 account.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. International shipping rates and delivery times vary based on the destination and weight of the items.